Patient Navigator Lead

Cottage Health • Goleta, CA

1d • Onsite

About The Position

Cottage Health seeks a Patient Navigator Lead for their CH Navigation Center department. This role is responsible for scheduling appointments, verifying insurance, reviewing/editing/obtaining pre-authorizations, and communicating directly with clinical staff/offices on pertinent patient information. The position serves as a primary resource for escalations in mitigating caller issues and assists with employee onboarding and training as needed. The successful candidate will provide exceptional customer service and demonstrate dedication to the organization's mission, vision, and values. Cottage Health is a leading acute care hospital system located on the central coast of California, known for superior patient care, innovation, medical research, and education. Operating since 1888, the health system includes three acute care hospitals, a Rehabilitation Hospital, multiple clinics, and a multi-site Urgent Care system. Its mission is to serve the central coast communities with excellence, integrity, and compassion, focusing on putting patients first and helping them return to their lives. Cottage Health is an Equal Opportunity Employer, committed to discrimination-free hiring practices and cultivating an environment where diverse perspectives are valued, and employees find belonging, support, and connection to their work. Applicants requiring assistance or reasonable accommodations during the application process can request it from the Recruiter.

Responsibilities

• Scheduling appointments
• Verifying insurance
• Reviewing/editing/obtaining pre-authorizations
• Communicating directly with clinical staff/offices on pertinent patient information
• Serving as a primary resource for escalations in mitigating caller issues
• Assisting with employee onboarding and training as needed
• Providing exceptional customer service
• Demonstrating dedication to the organization's mission, vision, and values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees