Patient Navigator I

Tarzana Treatment Centers•Los Angeles, CA

About The Position

Navigators will respond to and schedule patients who contact Tarzana Treatment Centers (TTC) referrals from government and non-profit organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others, and navigate patients to receive services at Tarzana Treatment Centers. Position is responsible for completing preliminary screening to help determine level of care and services to support recovery efforts, as well to help individual access needed health and social support services. Position conducts on-site and/or field- based outreach, engagement, re-engagement and navigation services and scheduling.

Requirements

Passion and desire to work with individuals/families.
Demonstrate a non-judgmental attitude and positive regard for families impacted by lack of access to health services.
Experience providing field-based services.
Strong people skills and ability to work with people of various ages, racial, ethnic, cultural, educational and socio-economic backgrounds.
Organized, detail oriented and creative problem-solving.
Proficient in computer skills and use of Microsoft products such as Outlook, Word and Excel.
Must have valid CA driver s license
High School Diploma or Ged

Nice To Haves

Bilingual English/Spanish preferred

Responsibilities

Conduct initial navigation screening on the phone or in person with the objective to help determining the need and services of each individual, and respond to referral sources from organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others.
Provide enhanced patient navigation services to identify and link eligible participants to project services
Participate in outreach efforts at community sites and in-reach at TTC service site.
Maintain accurate and timely information in the Access Log to document all contact and navigation encounters with individuals or referral sources.
Receive warm transfers from navigators and schedule patients for intake via the Electronic Health Record (e.g., Avatar Scheduling Calendar for behavioral health)
Maintain accurate and timely notes to document all attempts at scheduling and encounters with the individual and referral sources in the Access Log and follow up with pending Scheduling Assignments in the Access Log to ensure all scheduled appointments and linkages are completed.
Provide excellent customer service, and timely response times during scheduled call center shift.
Provide weekly reports of new individuals enrolled in navigation services to the immediate supervisor.
Provide advocacy as needed to help address issues and barriers between patient and service providers.
Maintain a database of patients served and outcome data for reporting purposes.
Attend agency and community meetings as directed by supervisor.
Execute additional tasks, projects and responsibilities as assigned