Patient Navigator Clinician III - Patient Experience Orange - FT Days

UCI Health • Orange, CA

239d

About The Position

Addresses and investigates the quality-of-care grievances from health plans, patients and families and works with department leadership for resolution. Serves as a clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system. Provides clinical education regarding treatment and liaisons with the patient's clinical service providers to address specific concerns. May have in-depth specialty expertise and focus.

Requirements

• Strong critical-thinking and problem-solving skills.
• Minimum of 3 years of experience in a clinical setting or equivalent experience.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to work with senior staff and managers.
• Current CA RN license.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Nice To Haves

• Knowledge of the Orange County healthcare market.
• Knowledge of University and Medical Center organizations, policies, procedures and forms.
• Bilingual skills in English and Spanish and/or Vietnamese.
• Bachelor of Science in Nursing (BSN).

Responsibilities

• Investigate quality-of-care grievances from health plans, patients, and families.
• Work with department leadership for resolution of grievances.
• Serve as a clinical resource and liaison for patients and their families.
• Assist patients and families in navigating the healthcare system.
• Provide clinical education regarding treatment.
• Liaise with the patient's clinical service providers to address specific concerns.

Benefits

• Medical insurance
• Sick and vacation time
• Retirement savings plans
• Access to discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees