Patient Navigator Advocate (PNA)

Mid Cities Psychiatry•Euless, TX

5d•$41,000 - $49,000

About The Position

We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry . In this essential, client-facing role, you will help guide patients through their mental health journey by facilitating referrals, providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies and ensuring seamless care coordination. As a PNA, you’ll play a vital part in educating patients, answering their inquiries, and ensuring accurate and timely documentation. You’ll work closely with our clinical and administrative teams to verify insurance benefits, manage prior authorizations, and ensure smooth access to care. We are seeking candidates who are not only passionate about mental health but who also bring energy, adaptability, and a professional presence. The ideal candidate has experience in sales or lead generation, thrives in fast-paced environments, and takes pride in being well-presented, personable, and engaging. You will be the welcoming face of our clinic representing our brand with confidence and care. At Mid Cities Psychiatry we are dedicated to providing the best mental health services across the state of Texas through medication management, counseling, and implementing innovative treatments. Our goal is to improve the quality of people's lives.

Requirements

Bachelor’s degree required
1–3 years in sales, customer service, or lead generation (healthcare experience preferred)
Skilled in Microsoft Office, Google Workspace, and EMR systems
Demonstrated success in sales or client relations
warm, engaging, and approachable demeanor
Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills
Confident and polished, with a poised and composed demeanor
Maintains a professional appearance and represents the clinic with grace in client-facing settings
Strong interpersonal and communication skills
A sincere interest in patient well-being and mental health support
Friendly, professional, and committed to delivering a positive, welcoming experience
Sound judgment and the ability to navigate complex situations
Able to work independently and collaboratively
Strong communication skills to inform, engage, and support patient decision-making
Flexible in approach while staying focused on care outcomes and clinic goals
Proficient in Microsoft Office, Google Apps, and basic data management software.
Well-groomed, composed, and conscientious in appearance and documentation
Naturally builds rapport and projects confidence in high-visibility interactions
Current Resume: outlining your relevant education, experience, and skills
Cover Letter: briefly explain why you’re a strong fit for this role and what excites you about joining Mid Cities Psychiatry
Completed MCP Employment Application Form
DISC Assessment results

Nice To Haves

healthcare experience preferred
Professional Links (Optional): If you have a professional online presence such as a LinkedIn profile, Instagram or Facebook Page, YouTube or TikTok channel, personal blog, or website that highlights your communication skills, personal brand, or passion for mental health, please include those links.