Patient Navigator Admin Specialist

University of California-Irvine • Irvine, CA

282d • $25 - $38

About The Position

The UC Irvine Student Health Center is a comprehensive outpatient clinic staffed with licensed primary care physicians, psychiatrists, licensed clinical social workers, dentists, physician assistants, registered nurse practitioners, and registered nurses. Medical specialists from various disciplines including dermatology, orthopedics/sports medicine, gynecology, internal medicine, and ENT provide on-site consultation on a regular basis. Student Health also offers basic radiology and clinical laboratory services, insurance consultation, and an on-site pharmacy, making SHC a comprehensive and convenient clinic dedicated to serving students. Under the supervision of the Chief of Psychiatry & Mental Health Services, the SHC Patient Navigator is responsible for supporting, explaining, assisting and coordinating primarily after-visit and some pre-appointment patient services, particularly in complex cases, aligned to the individual case needs as determined by healthcare providers and personnel to support the treatment process for UCI SHC patients. This requires efficient office skills, and outstanding interpersonal effectiveness with appropriate boundaries. The patient navigator may reinforce health system education, aid in care coordination in the logistics of treatment plan logistics, adherence, and reduction of modifiable barriers as identified by clinical and professional staff.

Requirements

• Demonstrated understanding of developmental cohort of transitional-aged youth.
• Demonstrated understanding of psychiatry service, multidisciplinary mental health team, and healthcare delivery.
• Ability to deliver information with a neutral stance regarding sensitive topics.
• Ability to assess individual patient comprehension and adjust communication accordingly.
• High level practice and knowledge about office software.
• Timely, accurate documentation and efficient organizational skills.
• Ability to manage difficult customers in person and over the phone.
• Ability to multitask and follow through on multiple projects.
• Responsible work ethic with attention to detail and independent motivation.
• Medical Assistant Certification, Licensed Vocational Nurse Licensure, Psychiatric Technician, or Masters in Social Work/Psychology.
• General knowledge about CPT, ICD 9/10, DSM IV and DSM 5.
• Efficient advanced computer skills and use of Electronic Health Record.
• Working knowledge of UCI SHC, UC SHIP, UCI Campus, and surrounding community system of care.
• BA/BS with a minimum of one (1) year of experience or equivalent combination of education and/or experience.
• Two years of experience in medical office, psychiatric practice, or accredited healthcare organization.

Responsibilities

• Support, explain, assist, and coordinate after-visit and some pre-appointment patient services.
• Maintain strict confidentiality and provide guidance, instruction, and education for timely coordination of quality health care services.
• Act as a collaborative team member with various healthcare staff in coordinating patient needs.
• Document patient interactions and maintain accurate records within the electronic health record.
• Reinforce health system education and assist in care coordination.

Benefits

• Medical insurance
• Sick and vacation time
• Retirement savings plans
• Access to discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree