Patient Navigator 3

University of California San Francisco • San Francisco, CA

49d • Onsite

About The Position

The Substance Use Disorder Patient Navigator will provide transitional support to individuals struggling with Opioid Use Disorder who are currently in custody and/or recently released from San Francisco County Jails. The Navigators will enroll and serve 200 patients over the 5 year grant period individually and in group settings with a focus on harm reduction counseling and opioid treatment linkage. Navigators will work in the jails and at the OBIC Clinic, located at 1380 Howard Street. Their ultimate goal will be to connect patients with a provider in the community who can continue their medication treatment for Opioid Use Disorder. Other objectives that Project JUNO Community will focus on will be to decrease the risk of overdose and other substance use related comorbidities, improve physical and mental health, improve employment and housing status, improve social connectedness, for patients up to 6 months after their release. Navigators will also administer standardized questionnaires at intake, 3 months, 6 months and at program discharge. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $66,900 - $100,400 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• Bachelor's degree in related area and minimum three years of experience or equivalent experience / training
• Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for
• Strong interpersonal and customer service skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance
• Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
• Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation
• Excellent written and verbal communication skills
• Strong aptitude to provide culturally and linguistically appropriate behavioral health services to the population of focus.
• Solid interpersonal and customer service skills.
• Diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment
• Strong skills to work as part of a team, to prioritize and handle multiple tasks simultaneously and work independently in a fast-paced, demanding environment with minimal supervision.
• Ability to work collaboratively with other community agencies
• Strong familiarity with community resources, organizations, and harm reduction practices
• Strong ability to uphold professional boundaries at all times
• Demonstrated excellent attendance and reliability
• Registration with a California approved Substance Abuse Counselor Certification Organization ( http://www.dhcs.ca.gov/provgovpart/Pages/CounselorCertificationOrganizations.aspx
• Completed counselor certification may be provided in lieu of counselor registration
• In-depth knowledge of the organization and how to get issues resolved
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
• Knowledge of computer systems and software used in functional area
• Training and experience in delivering behavioral health interventions to persons with substance use disorders as well as conducting point of care urine drug screens with fidelity to established policies and procedures
• Ability to speak, write, and understand Spanish
• Familiarity with various supportive counseling strategies (Motivational Interviewing, Wellness & Recovery Principles, Harm Reduction, Trauma informed care, and more)
• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations
• Knowledge of Medical Terminology.
• Strong knowledge of data collection, compilation, and analytical techniques
• Nine hour law/ethics and confidentiality online course to be completed through CCAAP upon being hired

Responsibilities

• Provide transitional support to individuals struggling with Opioid Use Disorder
• Enroll and serve 200 patients over the 5 year grant period individually and in group settings with a focus on harm reduction counseling and opioid treatment linkage
• Connect patients with a provider in the community who can continue their medication treatment for Opioid Use Disorder
• Decrease the risk of overdose and other substance use related comorbidities
• Improve physical and mental health
• Improve employment and housing status
• Improve social connectedness, for patients up to 6 months after their release
• Administer standardized questionnaires at intake, 3 months, 6 months and at program discharge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees