Patient Monitoring Technical Consultant (Must be based near Denver, CO)

Philips

109d • $33 - $52

About The Position

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements. Your role: Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty. Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables. Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems. Approximately 70% travel across the Denver, CO area is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required to cover the territory.

Requirements

• 3+ years of professional working experience in the IT technologies or electronics industry.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Network configuration and/or troubleshooting experience.
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.

Responsibilities

• Provide technical recommendations based on customer requirements.
• Support the transition from a break fix operating model to a customer solutions focused operating model.
• Drive continuous improvement of implementation methodology and service offerings.
• Actively participate as a member of the regional work team.
• Coordinate project resources and tasks.
• Perform all administrative duties within established regulatory requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment.
• Provide a technical review of system configuration.
• Diagnose and resolve electronic, networking, and mechanical problems.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Field service incentive bonus plans
• On-call pay
• Company fleet/car
• Training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees