Patient Logistics RN - Transfer Center - Full Time 3p-3a

Advocate Health and Hospitals Corporation•Mint Hill, NC

1d•Onsite

About The Position

The Patient Logistics RN in the Transfer Center is responsible for facilitating the safe and timely transfer of patients with emergent, urgent, or medically complex conditions. This role involves collaborating with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement. Key duties include performing triage assessments to determine the necessary level of care, gathering and reviewing patient information for transfer decisions, and acting as a liaison between referring and receiving facilities. The RN will coordinate with multiple clinicians, provide exceptional customer service, and collaborate with interdisciplinary teams to achieve patient-centered care and optimal outcomes. The position also requires thorough documentation of all transfer activities in the EMR and transfer center software, preparing monthly reports, and participating in quality improvement initiatives to enhance processes and patient safety.

Requirements

ADN (associate’s degree in nursing)
Licensed Registered Nurse (RN) in relevant state
Minimum 3 years of nursing experience
Strong verbal and written communication skills
Proficiency in using electronic medical records and telehealth technology
Excellent critical thinking and problem-solving skills
Ability to work efficiently under pressure and manage multiple tasks simultaneously
Strong interpersonal skills to effectively collaborate with healthcare team
Must be able and available to work on-site

Nice To Haves

BSN (bachelor’s degree in nursing)
Certified Acute Care Virtual Registered Nurse (CAVRN)
Critical Care or Emergency department experience advantageous

Responsibilities

Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions.
Collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients.
Utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
Act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests utilizing closed-loop communication.
Coordinate with multiple clinicians to discuss patient cases and determine the best course of action.
Provide exceptional customer service to patients, families, and external healthcare providers.
Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes.
Determine when to use the chain of escalation/resolution when appropriate.
Document all transfer activities in electronic medical record (EMR) and transfer center software.
Prepare and review monthly reports on transfer center activities and trends.
Participate in quality improvement activities to enhance transfer center processes and patient outcomes.
Monitor and report trends related to patient transfers.
Participate in debriefing sessions as necessary to address adverse events.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Incentive pay for select positions
Opportunity for annual increases based on performance