Patient Logistics Operations Manager

HCA • Nashville, TN

69d

About The Position

Do you want to join an organization that invests in you as a Patient Logistics Operations Manager? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Operations Manager like you to be a part of our team.

Requirements

• Bachelors degree required.
• 3+ years of experience in healthcare operations required.
• 1+ year(s) of experience in business continuity, emergency preparedness, or a related role preferred.
• 1+ year(s) of experience in a hospital command center, healthcare call center, or related field preferred.
• Must be currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation.
• Strategic insight: The ability to be strategic in bringing ideas to the leadership table.
• Business Acumen: Strong business acumen of the hospital industry, service lines, and PLC & MT operations.
• Managing multiple tasks/responsibilities: Managing and achieving a multitude of objectives simultaneously in an effective manner to meet deadlines.
• Training Skills: Exhibits good training skills.
• Senior Leader Support and Interaction: Ability to interact with HCA's senior leaders and work with all levels of management of the company.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders.
• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner.
• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA.

Responsibilities

• In conjunction with the AVP of Infrastructure, leads the development and execution of operational initiatives to improve business continuity and emergency responses for the PLC & Medical Transport teams.
• Supports onboarding and ongoing skill development of transfer center leaders, including site visits as needed.
• Supports alignment with key service lines, business areas, departments, and programs to support HCA and NTC and to increase collaboration for growth across HCA.
• Develops and delivers department specific training, education materials, and exercises to promote field leader ongoing development and operational excellence.
• Travels frequently to regional locations to support the adoption and execution of strategic initiatives.
• Leads projects to improve the quality and availability of tools and resources supporting PLC & MT operations.
• Partners with other corporate/field service-line leaders as needed to maintain alignment on specific initiatives and/or general strategic direction.
• Presents or participates in meetings when needed or as substitute for AVP of Infrastructure, audience may include both field and corporate leadership.
• Serves as the department subject matter expert in business continuity planning, risk evaluation, emergency response coordination, and contingency planning.
• Ensures departmental business continuity plans align with operational need, enterprise standards and regulatory requirements.
• Coordinates with Enterprise Preparedness and Emergency Operations and Business Continuity teams to ensure departmental alignment with HCA Healthcare's broader preparedness initiatives.
• Provides clinical expertise regarding essential department functions during an emergency event, and assists with the development of policies to maintain safe clinical operations.
• Oversees departmental use of business continuity technologies, and maintains standard operating procedures to ensure effective communication and redundancies across teams.
• Serves as key clinical team member for Enterprise Emergency Operations Council activations and hospital evacuation efforts, including night and weekend support during emergency events.
• Represents the PLC on Clinical Downtime Program efforts to ensure seamless coordination between PLCs and HCA hospitals during a significant downtime event.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees