Patient Liasion : ER Department

CarePoint Health Management Associates • Hoboken, NJ

9d

About The Position

Welcome to Hudson Regional Health Technology Transforming Care Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals. Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare. Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first. Our Services We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence. Advanced Emergency Services - 24/7 emergency departments across all four hospitals Robotic-Assisted Surgery - featuring the Da Vinci XI and ExcelsiusGPS systems Neurosurgery & Spine Care - including Stealth Navigation and precision-guided treatment Women’s Health & Maternity -comprehensive services tailored for every stage Imaging & Diagnostics - AI-enhanced systems for faster, more accurate results Outpatient & Specialty Care - coordinated care across multiple disciplines Our Hospitals Explore our hospitals and discover care that’s high-tech, high-touch, and close to home: Secaucus University Hospital, Flagship campus featuring the Robotic Surgery Institute and modernized emergency care. Bayonne University Hospital, A full-service community hospital offering personalized acute care. Hoboken University Hospital, A local leader in women’s health, family medicine, and outpatient services. The Heights University Hospital (Jersey City), Expanding access to state-of-the-art care in the heart of Jersey City.

Requirements

• High School diploma
• Customer Service experience

Responsibilities

• Consistently makes rounds on patients to ensure their comfort, provide reading material, communicates about any delays to patients, etc
• Works with Charge Nurse and/or nursing staff to contact social worker when patient/family issues require social service intervention.
• Works with Patient Access to ensure patients are registered timely and efficiently.
• Works with bed management to expedite patient transfers to unit.
• Upon patient admission, visits patient on the unit to provide continuity of service excellence. To ensure patient is comfortable and answers any questions or concerns.
• Voluntarily seeks out other duties as time permits to facilitate flow and communication in the ED
• Identifies issues that need further attention or problem solving to improve overall operation.
• Participates in the ED Service Excellence Committee to track and trend the PG ED scores. Provide education and training for all ED staff and physicians. Communicates and celebrates achievements. Plans and executes action plan for improvement with Director of Emergency Dept and AVP Service Excellence
• Perform any other duties requested by Director of Emergency Dept / AVP Service Excellence

Benefits

• Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
• Comprehensive health, dental, and vision insurance
• 401K, Retirement savings plan with employer contribution
• Generous Paid Time Off (PTO) and paid holidays
• Tuition Reimbursement
• Opportunities for professional growth, development, and continuing education
• Employee wellness programs and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees