Patient Liaison

UnitedHealth Group•Salt Lake City, UT

1d•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives. If you reside in the state of Alaska, Washington, Oregon, Idaho, Utah, Montana, Wyoming, North Dakota or South Dakota, you will enjoy the flexibility to telecommute as you take on some tough challenges. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

2+ years of B2C or B2B experience with relationship selling and/or marketing skills
2+ years of experience with reading, analyzing, and interpreting general business periodicals, professional journals, and technical procedures
2+ years of experience with presenting information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the public consistent with Optum policies
1+ years of experience in social media selling, networking, advertising, customer service or advocacy
Intermediate level of proficiency with Microsoft Office products including Word, Excel, and Outlook
Currently located in Alaska, Washington, Oregon, Idaho, Utah, Montana, Wyoming, North Dakota or South Dakota
Access to reliable transportation & valid US driver's license
Ability to travel nationwide up to 25%25 of the time (travel may include weekends/nights)
Able to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST)
Ability to work independently
Ability to prioritize tasks, deescalate internal and external stakeholders in times of stress, and respond professionally
Comfortable with change and able to manage and respond to details, while maintaining organizational and community priorities
Ability to achieve sales metrics and target market growth
Ability to work well with various personalities and within a team
Flexible communication style
High degree of motivation
Active listening skills
Knowledge of/experience with the community and resources in which you are servicing

Nice To Haves

Previous Salesforce experience
Previous healthcare experience
Knowledge of disease states or disorders necessitating therapy (medication, product or Optum program)
Bilingual

Responsibilities

Develop and help maintain consumer relationships by following up with regular proactive contact
Participates in local and regional non-profit events and support groups to educate and recruit potential patients
Ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
Provides telephonic, electronic, and/or face-to-face support consumer/patient educational services, which may require travel
According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
Participates as necessary in care conferences and meetings, which may require travel. (Staff conference calls, webinars, regional meetings, etc.)
Assists in the development of educational materials as assigned
Keeps current regarding community health issues and regulations
Completes required training and reports (expense, sales, timesheets, etc.) within the requested timeframe
Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager/team
Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company’s existing client base
Works with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
Participates on weekly pipeline calls and activities
Uncover new business opportunities within client base
Develop and help maintain consumer relationships by following up with regular proactive contact
Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
Conduct online marketing research on the new consumer and/or professional business leads
Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
Coordinate meetings with patients and appropriate sales team members
Explain therapy and/or disorder program features or services in detail
According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences