Patient Liaison - Emergency Department - Part Time evenings

Trinity Health • City of Syracuse, NY

12d • $17 - $23 • Onsite

About The Position

Focus on non-medical needs of the patient and family. Serve as liaison among patients, families, visitors, staff and physicians. Respond to questions and concerns in a timely basis. Focused primarily in the waiting room with attention to the needs of patients and families including education regarding the flow/process of the ED; observing patients for change in condition/status; familiarity with all people in the waiting room; providing comfort measures including pillows, blankets, ice packets etc.

Requirements

• High school diploma or GED is required.
• Past experience in customer service, particularly in a high volume, fast paced environment. Strong ability to engage with a diverse population of patients. Excellent communication skills. Understanding of and empathetic toward illness and suffering, and sorrow of the patient/family. Must be able to offer comfort and consolation

Responsibilities

• Arrange to visit patients and families in ED on priority basis: Waiting Room (90%), Family Consult Room (5%), ED patient rooms if necessary (5%)
• Providing comfort measures to patients and families waiting (such as warm blankets, coffee, emotional support).
• Respond to patient questions and concerns and help to resolve issues by engaging the appropriate resource.
• Close working relationship with the Triage and Charge nurse

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees