Patient Liaison

UnitedHealth Group • Atlanta, GA

236d • $59,500 - $116,600 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position in this function coordinates the services between OptumRx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• 1+ years of combined experience in social media selling, networking, advertising, customer service or advocacy
• Knowledge of disease states or disorders necessitating therapy (medication, product or Optum program)
• Proficient computer and technology skills with adequate internet access from home
• Demonstrated B2C or B2B relationship selling and/or marketing skills
• Demonstrated ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
• Demonstrated ability to write reports and correspond professionally
• Demonstrated ability to effectively present information in meetings or at events and to respond to questions from groups of managers, clients, customers, and the general public consistent with Optum policies
• Ability to attend mandatory meetings with advance notice (typically Mon-Friday 8am-5pm CST) but may include nights/weekends or the need to travel

Nice To Haves

• Knowledge of/experience with the community and resources in which you are servicing
• Demonstrated ability to work independently
• Demonstrated ability to prioritize tasks, deescalate internal and external stakeholders in times of stress, and respond professionally
• Comfortable with change and able to manage and respond to details, while maintaining organizational and community priorities
• Demonstrated ability to achieve sales metrics and target market growth
• Demonstrated ability to work well with various personalities and within a team
• Demonstrated flexible communication style
• Demonstrated high degree of motivation
• Demonstrated active listening skills
• Bi-lingual skills (English/Spanish)
• Lives in GA

Responsibilities

• Develop and help maintain consumer relationships by following up with regular proactive contact
• Participates in local and regional non-profit events and support groups to educate and recruit potential patients
• Ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)
• Provides telephonic, electronic, and/or face-to-face support consumer/patient educational services, which may require travel
• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)
• Participates as necessary in care conferences and meetings, which may require travel. (Staff conference calls, webinars, regional meetings, etc.)
• Assists in the development of educational materials as assigned
• Keeps current regarding community health issues and regulations
• Completes required training and reports (expense, sales, timesheets, etc.) within the requested timeframe
• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager/team
• Develop business from prospecting new consumers, following up on marketing leads, as well as expanding business from the company's existing client base
• Works with Regional Sales Directors to develop an action plan focused on product education of potential and active patients
• Participates on weekly pipeline calls and activities
• Uncover new business opportunities within client base
• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation
• Conduct online marketing research on the new consumer and/or professional business leads
• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
• Coordinate meetings with patients and appropriate sales team members
• Explain therapy and/or disorder program features or services in detail
• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities