Patient Liaison Specialist

CenExel•Decatur, GA

13d•Onsite

About The Position

About Us: CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process. Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k. Job Summary: Under moderate supervision, the Patient Liaison Specialist I is responsible for acting as a representative for patients and their families to direct queries and complaints to relevant healthcare professionals. Consult with healthcare providers and evaluate patient progress.

Requirements

Must be able to effectively communicate verbally and in writing.
Prior experience in healthcare.
Knowledge of medical terminology.
Excellent interpersonal and communication skills.
Qualification to perform CPR.

Nice To Haves

A degree in psychology, social work or a related field, preferred.

Responsibilities

Meets with patients to discuss the quality of their care.
Collects information about the patient’s treatment progress.
Communicates patients' questions, concerns, and issues to appropriate staff members.
Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services.
Informs families about patients’ treatment progress.
May participate in discharge processes.
Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
Assumes other duties and responsibilities as assigned.