Patient Liaison Home Infusion
About The Position
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health and BILH Pharmacy- Home Infusion Services} are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values. The Patient Liaison is the face of BILH Pharmacy – Home Infusion Services. This role is stationed across our system hospitals with a primary responsibility of clinical relationship building. The Patient Liaison engages with patients and family members to introduce home infusion services, identify potential barriers to discharge, and ensure understanding of medication self-administration practices. This position collaborates with hospital case managers/discharge planners to facilitate patient transitions to home. Job Description:
Requirements
- High School diploma or GED required.
- 1–3 years of work experience in healthcare services, specialty pharmacy, patient services, customer service, or medical office support preferred.
- Strong communication and interpersonal skills; ability to interact effectively with patients, caregivers, case managers, and providers.
- Organizational skills with ability to manage multiple referrals, track authorizations, and coordinate with clinical teams
- Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
- Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment.
- Ability to travel between referral sources.
- Ability to prioritize tasks, manage multiple referrals, and meet deadlines.
- Strong presentation skills for in-services and referral source education.
- Sound judgment in escalating issues to nurses, pharmacists, or leadership when appropriate.
- Ability to work collaboratively with clinical staff and referral partners to ensure seamless patient care.
Nice To Haves
- Certification or experience as a Medical Assistant or Pharmacy Technician preferred.
Responsibilities
- Serve as the primary point of contact & facilitate communication for hospital discharge planners, case managers, and prescribers to the home infusion pharmacy.
- Meet patients referred for home infusion services to determine appropriateness for therapy.
- Review & answer questions about insurance coverage, out-of-pocket costs, and available payment options with each patient.
- Educate patients and caregivers on safe medication administration techniques and proper use of infusion equipment.
- Collaborate with nurses and pharmacists to review clinical documentation and ensure completeness for payer approval and safe transition.
- Identify potential barriers to treatment plan and collaborate with the care team to resolve them.
- Facilitate effective communication between hospitals, prescribing providers, and the home infusion pharmacy team.
- Participate in quality improvement activities related to patient transitions, referral satisfaction, and service efficiency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
