Patient Liaison Associate

Caris Life Sciences•Royal Oak, MI

70d

About The Position

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary Our Patient Liaison responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. We are interested in speaking with candidates who have the capacity to learn our business and who have the communication skills to explain our services to patients during this difficult time in their life.

Requirements

1+ Years of Medical Billing or Patient Billing experience.
Proficient in MS Office (Word, Excel, Outlook)
Must be highly organized with a strong attention to detail
Demonstrates solid time management skills and organization
Ability to work with minimal guidance; Proactive, motivated self-starter
Flexibility and proven ability to handle and manage frequent changes effectively and efficiently
Ability to communicate professionally with patients and facilities
Exceptional customer service and phone etiquette
Ability to multi-task effectively.
Basic knowledge of CPT, ICD-10
Knowledge of insurance processing, guidelines and general laws related to all payers.

Nice To Haves

Entry-level position from college or graduate school or with prior business experience.
Must possess professionalism, superior organizational skills, communications skills that allow the ability to educate and influence, an unrelenting passion for persistent follow up, and a drive towards problem resolution.
Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that will lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization to achieve the desired results.
Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

Responsibilities

Adheres to all company policies and procedures.
Return incoming patient calls and inquiries
Provides excellent service when communicating estimated costs with patients by phone and email
Make outgoing courtesy calls to patient to inform them of potential patient responsibility
Whenever possible, resolves question directly so that patient receives prompt satisfaction.
Explains account situation accurately in simple language so that patient can understand and how it applies to the particular question.
Works assigned tasks, edits, queues and correspondence as assignment in a timely manner.
Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
Identifies and communicates complaint patterns to management team.
Demonstrates a positive attitude and serve others with personal service 100% of the time.
Meets productivity/performance standards as set forth by management.
Maintains patient confidentiality and complies with HIPAA regulations.