Patient Liaison Advisor – Oncology Nurse Navigator – Hybrid

Vanderbilt University Medical Center•Nashville, TN

1d•Hybrid

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VICC 80 Job Summary: The Patient Liaison Advisor utilizes their specific clinical knowledge to provide personalized assistance to patients, families, and caregivers through navigating health care services and facilitating timely access to quality medical and psychosocial care throughout all phases of the care continuum from screening/pre-diagnosis to treatment. The Patient Liaison Advisor works collaboratively with the multidisciplinary disease team to coordinate the patient’s plan of care and communicate with all members of the team on behalf of the patient. This nurse functions as an expert communicator over the telephone or in person, providing timely, appropriate advice and/or guidance to patients who seek assistance with health care issues. It is a complex role requiring flexibility and independent decision making as well as multi-focal collaboration. Hours: Monday - Friday, 8:00am - 5:00pm CST with extended hours as business needs dictate .

Requirements

Evidence-Based Practice (Intermediate )
RN Access Patient Education (Intermediate )
Nursing Patient Assessment & Evaluation (Intermediate)
Trend Analysis (Novice)
Care Planning (Intermediate)
LIC-Registered Nurse - Licensure-OthersLicensure-Others
Relevant Work Experience Experience Level: 4 years
Bachelor's (Required)

Nice To Haves

Strong Oncology Background – Strong knowledge of chemotherapy protocols and patient care.
Multitasking Ability – Skilled at managing multiple priorities in a fast-paced environment.
Workload Management & Boundary Setting – Capable of maintaining productivity while ensuring healthy work-life balance.
4+ years EPIC System Experience – Proficient in using EPIC for clinical documentation and workflow.

Responsibilities

Facilitates new patient entry
Provides education and emotional support and address questions/concerns throughout all phases of the cancer continuum
Facilitates personalized care within the context of functional status, cultural consideration, health literacy, psychosocial, reproductive, and spiritual needs for patients, families, and caregivers
Develops a comprehensive and evidence-based plan of care in collaboration with the care team, patient, family, and caregivers to optimize the patient’s treatment and care
Provides ongoing education, resources, and referrals to both internal and external providers/groups
Serves as the primary contact for patient issues and patient care barriers associated with the coordination of their care
Interacts routinely with the care team to address patients’ questions and care coordination concerns
Tracks and monitors diagnosis and treatment information, outcomes, and patient contacts for measuring and improving quality of care for the individual patient and patient population
Responsible for consistently documenting all assigned patient touch points
Provides reports and organizes data as requested
Enhances relationships within VUMC and in the community that results in more donors providing philanthropic funding