Patient Intake Specialist

Third Rock Ventures • San Francisco, CA

118d • $50,000 - $60,000

About The Position

The Patient Intake Specialist serves plays a critical role as a liaison between prescribers, internal team members and patients to ensure patient access by processing orders including but not limited to: confirming all order requirements received, creating sales orders, and monitor for product delivery.

Requirements

• A proven track record of at least 2 years medical office, medical device or DME experience preferably with patient intake process.
• High School Diploma or equivalent
• EMR/Practice Management System experience, DME-specific preferable
• Experience verifying eligibility and benefits a plus
• Exceptional organizational and prioritization skills with a strong track record of meeting strict deadlines
• Demonstrated excellence in customer service delivery.
• Exceptional capacity for follow-through, organization, and meticulous attention to detail.
• Ability to quickly adapt in a rapidly changing environment
• Proven ability to work independently and collaboratively in team settings.

Responsibilities

• Assure receipt of all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs.
• Provide clear and accurate communication with Field Representatives and/or physician offices to obtain any additional documentation necessary.
• Perform accurate data entry in medical billing software and/or CRM to create an order including: patient demographics, prescribing physician information, insurance payor information, diagnosis codes and products.
• Utilize NPI Registry, PECOS and OIG database to validate referring physicians' qualifications.
• Accurately prepare required documents such as Delivery Tickets and Sales Orders and ensure receipt by Field Representative prior to product delivery.
• Monitor orders for receipt of signed and dated Delivery Tickets.
• Answer inbound calls and return voicemails in a professional and timely manner.
• Maintain confidentiality of patient health information and adhere to HIPAA guidelines.
• Provide exceptional customer service to patients and providers through friendly, caring, informative, and professional interactions.
• Rotate to cover on-call or off hours coverage as required.
• Perform other duties as assigned by management which may include verifying eligibility and benefits and general patient support.

Benefits

• Stock Options
• 90% employer-paid medical, dental, and vision insurance
• Company-paid Basic Life Insurance
• 401(k) retirement plan (Traditional and Roth)
• Competitive Paid Time Off
• Paid Holidays
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Account)
• Employee Assistance Program through PEO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED