Patient Intake Specialist I

Deaconess Health System • Henderson, KY

367d

About The Position

We are looking for a compassionate, caring and dedicated Patient Intake Specialist I to join our team and help us continue our tradition of excellence. The role involves collecting information via phone, in person (bedside or registration bay) or from the website to accurately register patients. Responsibilities include verifying eligibility, discussing ABN notices when appropriate, collecting and securing payments from patients, and providing routing assistance to patients. The specialist will also deliver amenities, VIP gifts, bereavement gifts, and thank you cards, and assist with transportation arrangements for travelers. Additionally, the role requires working with ADON, doctors, and nursing staff for proper bed placement and admission orders, as well as providing cross coverage for all areas of the Access Department including post admit. The specialist will also be responsible for accurately reviewing and resolving billing claim edits and patient workqueues related to registration errors, and conducting COVID screening and registration.

Requirements

• Completion of High School or GED is required.
• Knowledge of the health care revenue cycle is preferred.
• Understanding insurance is a plus.

Responsibilities

• Collects information via phone, in person, or from the website to accurately register patients.
• Verifies eligibility and discusses ABN notices when appropriate.
• Collects, secures, and posts payments from patients.
• Disperses change and accepts deposits from other locations or retail points.
• Greets patients and provides routing assistance to point of service.
• Provides wayfinding and guided tours of the facility.
• Acts as a resource for all areas of the facility.
• Delivers amenities, VIP gifts, bereavement gifts, and thank you cards.
• Provides security assistance to vehicles.
• Assists travelers with transportation arrangements.
• Works with ADON, doctors, and nursing staff for proper bed placement and admission orders.
• Provides cross coverage for all areas of the Access Department including post admit.
• Accurately reviews and resolves billing claim edits and patient workqueues related to registration errors.
• Conducts COVID screening and COVID related registration.

Benefits

• Flexible work schedules - Full time/part time/supplemental - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv-earned wage benefit-work today, get paid tomorrow
• Free access to fitness centers
• Career advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees