Patient Intake Specialist I

Deaconess Health System • Henderson, KY

363d

About The Position

We are looking for a compassionate, caring and dedicated Patient Intake Specialist I to join our team and help us continue our tradition of excellence. The Patient Intake Specialist will collect information via phone, in person (bedside or registration bay) or from the website to accurately register patients. This role involves verifying eligibility and discussing ABN notices when appropriate, as well as collecting, securing, and posting payments from patients. The specialist will greet patients, provide routing assistance (arranging transport or escorting patients) to the point of service, and offer wayfinding and guided tours of the facility. Additionally, the role includes delivering amenities, VIP gifts, bereavement gifts, and thank you cards, providing security assistance to vehicles, and assisting travelers with transportation arrangements. The specialist will work closely with ADON, doctors, and nursing staff for proper bed placement and admission orders, and will provide cross coverage for all areas of the Access Department including post admit. The position also requires accurately reviewing and resolving billing claim edits, follow-up workqueues, and patient workqueues related to registration errors, as well as conducting COVID screening and COVID-related registration.

Requirements

• Completion of High School or GED is required.
• Knowledge of the health care revenue cycle is preferred.
• Understanding insurance is a plus.

Responsibilities

• Collects information via phone, in person, or from the website to accurately register patients.
• Verifies eligibility and discusses ABN notices when appropriate.
• Collects, secures, and posts payments from patients.
• Greets patients and provides routing assistance to the point of service.
• Provides wayfinding and guided tours of the facility.
• Acts as a resource for all areas of the facility.
• Delivers amenities, VIP gifts, bereavement gifts, and thank you cards.
• Provides security assistance to vehicles.
• Assists travelers with transportation arrangements.
• Works with ADON, doctors, and nursing staff for proper bed placement and admission orders.
• Provides cross coverage for all areas of the Access Department including post admit.
• Accurately reviews and resolves billing claim edits, follow-up workqueues, and patient workqueues related to registration errors.
• Conducts COVID screening and COVID-related registration.

Benefits

• Flexible work schedules - Full time/part time/supplemental - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv-earned wage benefit-work today, get paid tomorrow
• Free access to fitness centers
• Career advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees