Patient Intake Registration I

Shawnee Health Service•Carbondale, IL

11h•Onsite

About The Position

Shawnee Health is seeking a full-time Patient Intake Registration I for their Shawnee Health Center, Carbondale Medical office. The organization is Southern Illinois’ leading healthcare provider, with over 380 team members dedicated to patient and client care, fostering success and achieving organizational goals.

Requirements

Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you)
Must be capable of high level of discretion in handling confidential information.
Must be capable of independent problem solving with moderate supervision.
Must be competent in the use of computers.
Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
Must have the ability to maintain patient and employee confidentiality.

Responsibilities

Responsible for scheduling and documenting all patient interactions in the appropriate location within the practice management/EHR systems.
Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
Collects and enters patient intake information into the appropriate area of the practice manage system with accurate information.
Effectively schedules return appointments according to established protocols.
Ability to complete SFA applications proficiently and pass testing for SFA Application processing as indicated on an annual basis.
Refers patients to the appropriate staff, according to patient request per established protocols. i.e. triage, medical records, patient care coordinators, case management and ACA staff.
Utilizes practice management system to schedule appointments according to established protocols.
Ability to balance money drawers/bank deposits daily in accordance with SH policies.
Ability to access/monitor patient recall plans, notifying patients, scheduling follow up visits.
Participates in internal education opportunities relevant to the front desk operations and customer service environment.
Attends/completes all assigned training through Paycor Learning and other resources as required.
Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.
Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
Reliable transportation on the job is mandatory