Patient Intake & Enrollement Specilaist

CoreLife•Linthicum Heights, MD

5d•$19 - $21

About The Position

Patient Intake & Enrollment Specialist $19–$21/hr Help patients take the first step toward better health Be the voice that changes lives. As the first point of contact for prospective CoreLife patients, you’ll guide individuals from initial inquiry to appointment scheduling and program enrollment. This role blends customer service, consultative communication, and inside sales skills to support patients while achieving performance goals. At CoreLife, we understand that obesity and chronic illnesses are not isolated conditions but are deeply intertwined with social determinants and root causes. Our integrated care model addresses these complexities head-on, seamlessly coordinating medical treatments, nutritional guidance, behavioral support, and personalized exercise regimens. By focusing on evidence-based practices, we empower patients to take control of their health and achieve sustainable results. In partnership with MedStar Health, CoreLife does not simply treat obesity symptoms; we are combating obesity as the disease it is. Join us in revolutionizing healthcare. Why You’ll Love This Role Performance-based incentives Meaningful work that improves health outcomes Growth and skill development opportunities Collaborative, mission-driven team environment What You’ll Do Serve as the primary contact for new patient inquiries from referrals, marketing campaigns, and web activity Conduct high-volume inbound and outbound calls to educate and schedule new patients Use consultative communication to identify needs and match patients with appropriate services Maintain and track leads in CRM systems for follow-up and conversion Re-engage inactive prospects through calls, emails, and outreach campaigns Verify insurance eligibility, coverage, authorizations, and referrals Educate patients on program expectations with empathy and clarity Ensure accurate demographic and insurance data entry Collaborate with marketing, corporate, and clinic teams to improve conversion workflows Participate in coaching, call reviews, and skill development Perform other duties as assigned. AS A CORELIFE TEAMMATE, YOU CAN EXPECT: Values-based culture A competitive hourly rate ($19 - $21) Medical, dental, and vision insurance Wide selection of ancillary benefits Paid time off 7 paid holidays Retirement plan What You Bring Required: Associate’s degree or equivalent experience Customer service experience Minimum 1 year in inside sales, call center, patient intake, or phone-based customer roles Preferred: Experience with insurance verification or healthcare benefits Key Skills for Success Strong consultative communication and relationship-building skills Confidence handling phone conversations and objections Compassionate, patient-centered approach Excellent organization, multitasking, and time management Detail-oriented with strong data accuracy Ability to meet performance goals and adapt quickly CoreLife is an Equal Opportunity Employer. APPLY NOW

Requirements

Associate’s degree or equivalent experience
Customer service experience
Minimum 1 year in inside sales, call center, patient intake, or phone-based customer roles
Strong consultative communication and relationship-building skills
Confidence handling phone conversations and objections
Compassionate, patient-centered approach
Excellent organization, multitasking, and time management
Detail-oriented with strong data accuracy
Ability to meet performance goals and adapt quickly

Nice To Haves

Experience with insurance verification or healthcare benefits

Responsibilities

Serve as the primary contact for new patient inquiries from referrals, marketing campaigns, and web activity
Conduct high-volume inbound and outbound calls to educate and schedule new patients
Use consultative communication to identify needs and match patients with appropriate services
Maintain and track leads in CRM systems for follow-up and conversion
Re-engage inactive prospects through calls, emails, and outreach campaigns
Verify insurance eligibility, coverage, authorizations, and referrals
Educate patients on program expectations with empathy and clarity
Ensure accurate demographic and insurance data entry
Collaborate with marketing, corporate, and clinic teams to improve conversion workflows
Participate in coaching, call reviews, and skill development
Perform other duties as assigned