Patient Intake Coordinator

Serenity Mental Health Centers • Ashburn, VA

4h

About The Position

Serenity Healthcare is hiring a Patient Intake Coordinator to support new patients as they begin care. In this role, you’ll guide individuals through the intake process, gather important information, and ensure they feel informed and supported from their first interaction with our team. No prior healthcare experience required — training is provided.

Requirements

• 2+ years of experience in a customer-facing role (customer service, hospitality, support, etc.)
• Strong communication skills and ability to build trust with patients
• Organized, detail-oriented, and comfortable documenting information accurately
• Ability to manage multiple conversations and tasks in a fast-paced environment
• Basic computer and data-entry skills
• High school diploma or equivalent required

Responsibilities

• Speak with new patients to explain services and next steps in the intake process
• Gather and document medical history, medications, and required information
• Help schedule appointments and prepare patients for their first visit
• Provide clear answers to questions about services, procedures, and timelines
• Maintain accurate records in electronic systems
• Collaborate with clinical and administrative teams to support a smooth onboarding experience

Benefits

• Competitive pay based on experience
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year) + 10 paid holidays
• Opportunities for growth as the organization expands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED