Patient Intake Coordinator

Serenity Mental Health Centers•Superior, CO

33d•$22

About The Position

Patient Intake Coordinator Employment Type: Full-Time Serenity Healthcare is hiring a Patient Intake Coordinator to support new patients as they begin care. In this role, you’ll guide individuals through the intake process, gather important information, and ensure they feel informed and supported from their first interaction with our team. No prior healthcare experience required — training is provided. About Serenity Healthcare Serenity Healthcare focuses on delivering innovative, evidence-based care while creating a supportive experience for every patient. Our teams work together to provide clear communication, efficient processes, and a welcoming environment from the first interaction onward. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. In accordance with Colorado's Equal Pay for Equal Work Act this position pays $22 hourly.

Requirements

2+ years of experience in a customer-facing role (customer service, hospitality, support, etc.)
Strong communication skills and ability to build trust with patients
Organized, detail-oriented, and comfortable documenting information accurately
Ability to manage multiple conversations and tasks in a fast-paced environment
Basic computer and data-entry skills
High school diploma or equivalent required

Responsibilities

Speak with new patients to explain services and next steps in the intake process
Gather and document medical history, medications, and required information
Help schedule appointments and prepare patients for their first visit
Provide clear answers to questions about services, procedures, and timelines
Maintain accurate records in electronic systems
Collaborate with clinical and administrative teams to support a smooth onboarding experience