Patient Host/Hostess

Independence Health System Careers•Latrobe, PA

38d

About The Position

This position is responsible for both the front and back of the house meal service processes to include menu selection, meal ticket processing, ADT’s, and tray delivery and collection while using excellent customer service skills. This position is a direct line of communication to nursing and family members.

Requirements

High School Diploma, GED or higher level of education.
One (1) to two (2) years of experience in customer service, food service, retail, nutrition, or hospitality.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Nice To Haves

Experience in Healthcare setting.
ServSafe Food Safety Certification preferred.

Responsibilities

Introduces the menu process via the menu platform
Uses the spoken menu guidelines to obtain menu selections electronically
Navigates patient profile and adheres to diet order guidelines, fluid restrictions, and preferences
Utilizes family and nursing when appropriate
Calls patients in isolation rooms as able
Delivers and collects trays at meal service; helps with tray set up as appropriate
Delivers TF’s to units
Orders and delivers floor stock to patient units
Supports patient satisfaction initiatives
Answers phones and handles call requests or issues; notifies supervisor if needed
Processes meal tickets for meal service
Prints tally reports for meal service
Prints TF labels
Prints paper menus for behavioral health; enters as needed
Completes department spreadsheet statistics
Utilizes downtime procedures in emergency situations
Stocks supplies in kitchen area as assigned
Practices universal precautions for menu selection and tray service; adheres to infection control guidelines for isolation patients
Uses 2 patient identifiers when entering room
Checks and handles expiration dates of TF’s and pantry items
Completes daily cleaning assignments as assigned
Performs excellent customer service skills when entering a nursing unit and patient room
Communicates directly with nursing unit staff
Handles service recovery immediately and involves supervisor as needed
Receives and distributes all messages in a timely manner
Identifies and refers patients requiring further nutrition intervention to the dietitian
Other duties as assigned