Patient Hospitality Rep
About The Position
Job Details Job Location: Oklahoma City, OK 73118 Salary Range: $7.25 Hourly Key Responsibilities: Patient Engagement: Routinely visit assigned patient rooms to provide a friendly presence, check on comfort, and offer assistance. Greet new patients upon admission and introduce available services. Conduct discharge visits to thank patients and ensure a positive closing experience. Service Recovery: Identify and address patient concerns in real time. Escalate issues appropriately to clinical or management staff to ensure timely resolution. Provider Support: Reinforce positive patient-provider relationships by ensuring patients feel seen, heard, and cared for. Clarify non-clinical questions and offer reassurance or explanation where appropriate. Survey Readiness: Educate patients on the importance of satisfaction surveys (e.g., HCAHPS), ensuring they understand how their feedback helps improve care. Encourage positive participation and provide contact info for post-discharge support if needed. Collaboration: Work closely with nursing staff, providers, and patient experience teams to communicate trends, recurring concerns, or praise. Attend team meetings and contribute to continuous improvement initiatives. Performance Metrics: Improvement in patient satisfaction. Patient engagement frequency and documentation of visits. Timeliness and effectiveness of service recovery. Feedback from patients, providers, and clinical staff. Qualifications
Responsibilities
- Routinely visit assigned patient rooms to provide a friendly presence, check on comfort, and offer assistance.
- Greet new patients upon admission and introduce available services.
- Conduct discharge visits to thank patients and ensure a positive closing experience.
- Identify and address patient concerns in real time.
- Escalate issues appropriately to clinical or management staff to ensure timely resolution.
- Reinforce positive patient-provider relationships by ensuring patients feel seen, heard, and cared for.
- Clarify non-clinical questions and offer reassurance or explanation where appropriate.
- Educate patients on the importance of satisfaction surveys (e.g., HCAHPS), ensuring they understand how their feedback helps improve care.
- Encourage positive participation and provide contact info for post-discharge support if needed.
- Work closely with nursing staff, providers, and patient experience teams to communicate trends, recurring concerns, or praise.
- Attend team meetings and contribute to continuous improvement initiatives.
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What This Job Offers
Education Level
No Education Listed
Number of Employees
11-50 employees
