Patient Greeter - Main Specialty

Gonzaba Medical Group•San Antonio, TX

5d•Onsite

About The Position

The Patient Greeter welcomes and assists patients, their families and visitors entering the clinics. Employees and volunteers working in this capacity answer questions, provide information and direct people to the clinic location they need, thus creating an atmosphere in the clinic that is welcoming, caring and Como Familia.

Requirements

All duties performed will be done accurately and in a timely manner.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
English and Spanish proficiency preferred.
Strong organizational skills are a requirement in this position.
May need to travel to support patient care at another GMG location.
This position may require driving a company vehicle or a personal vehicle; therefore, employees must successfully complete a motor vehicle history check, possess, and maintain a current valid Texas Driver License, and proof of current insurance to be subject for mileage reimbursement.
Other duties as assigned.
Minimum high school education or equivalent.
Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.
Computer Skills: Ability to utilize computer-based systems for training as well as clocking in and out for shifts and lunch breaks.

Responsibilities

Cordially greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.
This position will require prolonged standing and walking throughout the assigned shift.
Aids patients and visitors by obtaining wheelchairs, or other services as needed. Escorts or transports patients who need help to their destination within the clinic.
Assists patients who require minimal physical assistance with entering or exiting vehicles. Patients who require additional physical support are referred to the clinical team for required assistance.
Assists patients in arranging transportation as needed.
Keeps the front driveway clear and unobstructed for patient and visitor drop-off and pick-up.
Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
Monitors the overall appearance of the clinic entrance.
Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting. Pushing/pulling patients in wheelchairs.
Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
Maintains strict confidentiality.