Patient Food Service Supervisor

Oregon Health & Science University • Portland, OR

90d

About The Position

Patient Food Service Supervisors are responsible for 24 hour a day/ 365 days a year oversight of operation assigned. Food Nutrition Services Supervisors are responsible for assessing general patient/customer satisfaction during all meals periods by visiting with patients/guests, as well as providing knowledge regarding the menu, ingredients to patients/guests as needed. Food Nutrition Services Supervisors must be capable, willing, and proficiently perform all job functions for the employees they supervise in their operations including but not limited to; cooking, serving, bussing, barista, cleaning, cashiering, and Room Service Program.

Requirements

• High school diploma /GED
• Minimum of 5 years lead or supervisory experience
• Current ServSafe certification or equivalent
• Good understanding of budget and forecasting, Cost of Goods sold (COGS), labor cost, hiring, and discipline of employees, customer service, menu development and leadership.
• Ability to communicate with patients, staff, visitors, and all levels of management.

Nice To Haves

• Bachelor’s Degree or Masters
• 5-8 years for food service, retail, or healthcare supervisory experience.
• Previous experience in creating budgets, forecasts, customer service, hiring and discipline of employees as well as prior work with union contracts.
• Knowledge of therapeutic menus for patients.

Responsibilities

• Direct in unit supervision of operations on a continual basis.
• Assuring the highest standards of patient/customer service, cleanliness, food quality and operational excellence.
• Supervises meal periods and checks to ensure HACCP and other quality control checks are followed.
• Supervises food line and grab and go items.
• Supervises cash handling and point of sale transactions.
• Follows procedures for providing training, making schedules, and providing documentation for disciplinary actions and performance reviews.
• Prepares required reports and presents to management as needed.
• Develops and implements programs that facilitate and/or improve operations.
• Presents a positive role model for employees at all times.
• Demonstrates exceptional patient/customer service at all times.
• Assesses patient/customer satisfaction during meal times by visiting with patients/guests.
• Leads the team to provide a memorable patient/guest experience.
• Develops and monitors supervisory rounding of all operational facilities.
• Fulfills responsibilities to the organization through performance that promotes the service excellence philosophy.
• Performs requirements for department managers as outlined in 'Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.'

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED