Patient Flow - Throughput Navigator - FT (Mon-Fri) - Elmwood

Ochsner Health•New Orleans, LA

4d•Onsite

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This role serves as a key facilitator of patient flow across the organization. This nonclinical is responsible for monitoring throughput processes in real time, identifying and addressing delays, and working collaboratively with departments to ensure timely progression of patients through each stage of care. The throughput navigator acts as a central point of communication and escalation to resolve barriers, optimize efficiency, and enhance the overall patient journey and experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Requirements

Education Required - High School Diploma/GED
Strong communication and interpersonal skills, with the ability to build relationships across departments and roles.
Demonstrated problem solving and critical thinking abilities in a fast paced environment.
Proficiency in using hospital information systems, bed management platforms, and real time dashboards.
Highly organized with attention to detail and the ability to manage multiple priorities simultaneously.

Nice To Haves

Work Experience Preferred - 2 years Healthcare Experience

Responsibilities

Monitor patient flow and throughput metrics in real time, identifying areas where time stamps or process benchmarks are not being met.
Intervene proactively to address delays by engaging the appropriate units, departments, or individuals.
Serve as a liaison between clinical and operational teams, facilitating timely communication and collaboration.
Escalate issues and coordinate problem solving when throughput bottlenecks are identified.
Collaborate with staff, leaders, bed management, and support services to maintain smooth patient progression.
Participate in daily operational huddles and provide real time updates on flow challenges and resolutions.
Performs other duties as assigned
Complies with all policies and standards
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.