PATIENT FLOW MANAGER, HOSPITAL ANCILLARY SERVICES

Compass Group•Shorewood, WI

3d•$50,000 - $60,000

About The Position

As a Patient Flow Manager, you will provide leadership and oversight for patient transportation and constant observation services within a hospital setting, including managing a team of Patient Flow Coordinators, Constant Observers, and Transporters

Nice To Haves

1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment
Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment
Ability to review data, identify simple trends, and understand how they affect daily operations
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Responsibilities

Lead and oversee patient transportation and constant observation services to ensure safe, efficient, and compliant patient coverage across the hospital
Demonstrate and reinforce proper patient transport principles, infection control practices, and safe body mechanics to ensure staff competency and adherence to safety standards
Develop, communicate, and oversee dispatcher logic, workflows, and transporter activities; actively monitor and supervise dispatcher performance to ensure timely and accurate patient movement
Coordinate patient transportation and observation services with nursing units and other departments to ensure seamless communication, workflow alignment, and service delivery
Monitor daily staffing assignments for transporters and constant observers; adjust coverage as needed to ensure consistent compliance with established procedures and patient safety requirements
Orient, train, coach, and develop team members across all levels, including Patient Flow Coordinators, dispatchers, transporters, and constant observers
Conduct regular rounds across multiple shifts to verify proper patient observation practices and adherence to safety and regulatory protocols
Foster strong partnerships with nursing leadership and supervisors to promote transparency, collaboration, and timely issue resolution
Ensure compliance with all applicable regulatory and accrediting standards, including Federal, State, Joint Commission, OSHA, and CDC requirements
Support the Unit Director in achieving financial objectives by operating within budget guidelines and assisting with cost control measures
Participate in continuous quality improvement efforts and perform additional duties as assigned