PATIENT FLOW MANAGER

Compass Group USA • Anderson, IN

88d

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Under the guidance of the Unit Director or Assistant Director, Operations, the Patient Flow Manager will be responsible for the effective leadership of Patient Transportation, Patient Safety Attendant (PSA), Valet, and Screener services which includes but is not limited to the successful management of client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity.

Requirements

• Minimum of one year of supervisory experience in service-related field with high customer/client contact required.
• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Understands and applies knowledge of basic patient transport and PSA concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Understands and applies knowledge of basic patient safety concepts, risk levels, infection control.
• Orients, trains, and develops nonexempt personnel including but not limited to, Patient Flow Coordinators, Supervisors, Leads, and Dispatchers.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Ensures all quality assurance targets for department are met (TeamCoach, Acuity, etc.).
• Assists Unit Director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Ensures payroll, scheduling, interviewing, employee misconduct, operational data reporting, and rounding tasks are completed.
• Responsible for productivity and staffing that is appropriate to the department.
• Maintains an environment in accordance with TouchPoint policies and procedures, utilizing HR consultation when needed.
• Takes initiative in compassionately rendering service and responding to needs. Interacts appropriately with staff, patients, visitors, and work colleagues.
• Assists frontline staff in accordance with policies and procedures.
• Responds promptly and thoroughly to emergencies, special needs, etc.
• Follow all Company and Client policies and procedures.
• Additional duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees