PATIENT FLOW COORDINATOR (FULL TIME)

Compass Group•Town of Mount Pleasant, NY

4d•$21 - $22•Onsite

About The Position

We are hiring immediately for a full time PATIENT FLOW COORDINATOR position. Location: Westchester Medical Center - 100 Woods Road, Valhalla, NY 10595 Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday, 3:00 pm - 11:00 pm. More details upon interview. Requirement: Customer service experience and problem-solving skills required. Pay Range: $21.00 per hour to $22.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing. Job Summary Summary: As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

Requirements

Customer service experience and problem-solving skills required.
Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Responsibilities

Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
Resolves problems related to patient, visitor, staff or employee complaints.
Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
Ensures compliance with policies and procedures for departmental operations.
Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
Motivates staff to function as a team in achieving goals and maximum productivity.
Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
Monitors supplies and equipment; makes purchase recommendations as needed.
Performs other duties as assigned.