Patient Flow Coordinator

Brown University Health Services • Providence, RI

271d

About The Position

The Patient Flow Coordinator reports to the Clinical Manager of Endoscopy and Radiology Nursing and is responsible for coordinating the flow of patients through Endoscopy while performing various clerical and administrative support duties. This role involves communication and collaboration with unit leadership staff, providers, and outpatient offices.

Requirements

• High school diploma or equivalent.
• Superior interpersonal communication and customer service skills required to interface effectively with physicians, endoscopy staff members, and others.
• Knowledge of basic medical terminology and proficient computer skills required.
• One year’s experience in a hospital or related healthcare environment required.

Responsibilities

• Coordinates the assignment of Endoscopy cases to the rooms and notifies staff of changes or delays in the procedural schedule.
• Completes necessary documentation in the electronic system for add-on cases and schedules them appropriately.
• Prepares all paper and electronic records necessary to process daily activities in Endoscopy.
• Collaborates with the scheduling department and is proficient in the utilization of Op-time Scheduling.
• Assists in procedure booking and communicates with outpatient offices.
• Answers the telephone and call lights in a timely and courteous manner.
• Communicates clearly, concisely, and expeditiously with members of Endoscopy and Registration staff.
• Greets patients and visitors in a professional, courteous, and helpful manner.
• Coordinates transportation of patients from the waiting area to Endoscopy and upon discharge out of the department.
• Maintains inventory and orders office and medical supplies according to knowledge of usage patterns and budgeted allowances.
• Alerts manager to questionable items and follows up on the status of purchase requisitions.
• Assists with dietary orders.
• Provides functional guidance to new staff regarding clerical operations and Endoscopy unit flow.
• Prepares and reviews procedure schedules and assures appropriate equipment and supplies are available.
• Proficient in the use of Safety Net for addressing unit safety concerns.
• Assists in Environment of Care Rounds placing work orders as necessary to comply with hospital and regulatory safety requirements.
• Participates in unit staff meetings and records minutes.
• Assists in maintenance of posted communications on unit with memorandum to staff.
• Updates policy manuals as required.
• Provides support for the unit in achievement of hospital and unit quality indicators.
• Assists with distribution and collection of quality audits and data.
• Assists with entering patient charges to generate appropriate revenue for the unit.
• Reviews and reconciles these charges daily and reports variances to manager.
• Performs other related duties as requested or assigned.

What This Job Offers

• Job Type: Part-time
• Industry: Educational Services
• Education Level: High school or GED