Patient Financial Services Specialist

InfuSystem Career•Rochester Hills, MI

10d

About The Position

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care. InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications. Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada. SUMMARY: Under general supervision of the RCM Manager, the Patient Financial Services Specialist performs collections functions for unpaid and/or delinquent patient account balances, initiates appropriate action, maintains records, answers inbound patient telephone inquiries, reviews and processes refunds and other clerical tasks. IN THIS ROLE, THE IDEAL CANDIDATE WILL: Managing and documenting assigned patient accounts, including outbound collection calls Responding to inbound patient inquiries with professionalism and empathy Resolving patient disputes related to outstanding balances Delivering excellent and considerate communication to patients Collaborating effectively with internal departments regarding patient accounts Meeting departmental goals and activity metrics Processing account adjustments, credits, and refunds in accordance with company policies Monitoring and maintaining assigned accounts Reviewing financial hardship requests Forwarding insurance information to RCM departments for updates Handling bankruptcy notifications and records requests Providing backup coverage for the reception desk during PTO, breaks, and lunches Demonstrating a basic understanding of insurance benefits Collecting on outstanding account balances Performing other related duties and completing assigned projects SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities

Requirements

Associate degree (A. A.) or equivalent from two-year college or technical school; or one to four years’ related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Excel Spreadsheet software and Microsoft Office Word Processing software.
Attention to Detail.
Clear understanding of Revenue Cycle and how to interpret an Explanation of Benefits, rejections and transactions.
Experience answering patient questions to explain invoices, statements
Strong work ethic
Sound judgment
Proven written and verbal communication skills
Natural curiosity to pursue issues and increase expertise
Pursue and design innovative analytical performance metrics
The courage to promote and defend ideas and analyses
Passionate about InfuSystem and serving customers and patients
Strives to make an impact on improving our business processes and results
Exemplary honesty and integrity
Ability to collaborate effectively and work selflessly as part of a team

Nice To Haves

Two years prior experience in healthcare customer service and/or collection preferred
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

Responsibilities

Managing and documenting assigned patient accounts, including outbound collection calls
Responding to inbound patient inquiries with professionalism and empathy
Resolving patient disputes related to outstanding balances
Delivering excellent and considerate communication to patients
Collaborating effectively with internal departments regarding patient accounts
Meeting departmental goals and activity metrics
Processing account adjustments, credits, and refunds in accordance with company policies
Monitoring and maintaining assigned accounts
Reviewing financial hardship requests
Forwarding insurance information to RCM departments for updates
Handling bankruptcy notifications and records requests
Providing backup coverage for the reception desk during PTO, breaks, and lunches
Demonstrating a basic understanding of insurance benefits
Collecting on outstanding account balances
Performing other related duties and completing assigned projects