Patient Financial Services Specialist
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About The Position
The Financial Counselling unit is a call center within the Health Services Department. We receive calls from patients and clinical staff inquiring about medical coverage and eligibility. When fully staffed, we have a total of 4 Patient Financial Services Specialist also referred to as Financial Counselors. They are a very devoted and experienced group of individuals, responsible for handling 700 - 900 calls per week. Our unit also works closely with the Centralized Appointments unit to ensure patients have coverage and/or eligibility for Medi-Cal, Medicare, Basic Healthcare Coverage and other such programs before allowing a patient to schedule an appointment. We are seeking to fill our vacant Patient Financial Services Specialist position to support the patient financial services team who is dedicated to servicing our patients with top-tier customer service and compassion.
