PATIENT FINANCIAL SERVICES SPECIALIST - Marathon

Community Health of South Florida • Miami, FL

86d

About The Position

The purpose of the Patient Financial Services Specialist is to ensure that the Billing and Encounter Forms are processed correctly. Coordination of work from the patient care areas, maintaining the work flow of documents to and from Data Processing.

Requirements

• A minimum of High School Diploma or GED Equivalent.
• ICD 9 Coding experience preferred.
• Experience with Patient Services.
• Knowledge of Medicaid / Medicare Insurance, collection and setup.
• Maintain current CPR certification from the American Heart Association.
• Ability to work as a team member.
• Clerical skills, ability to type 20 - 30 wpm.
• Interviewing skills.
• Knowledge of math and operation of calculator.
• Telephone etiquette, human relation skills and organizational skills.
• Computer literate.
• Effective oral and written communication skills.

Responsibilities

• Register new client on Intergy as per guidelines issued by Community Health of So. Florida.
• Research files for previous enrollment in CHI computer system before creating a new medical record number.
• Re-new or update existing clients profiles as per guidelines issued by Community Health of South Florida.
• Perform financial screening on active clients who have requested services from Community Health of South Florida, Inc.
• Attempt collection of past due debts as clients request services from CHI.
• Check-in clients for needed medical services.
• Check-out clients upon receiving medical services.
• Process patient payments.
• Review and balance out daily batches.
• Submit daily journal to assigned supervisor.
• Submit cash and copies of daily batches to the Accounting Department for deposit.
• Complete statistical data and submit daily.
• Review Quality Care Guidelines/Patient Reminder print-out to identify overdue items e.g. Advance Directives, Learning Needs Assessment, Depression Screening, etc.
• Identify patients who have not executed an Advance Directive and provide them with the Advance Directive form to read.
• Identify patients who need a Learning Needs Assessment and give them the form to complete.
• Identify patients due for Depression Screening and provide them with a PHQ-9 form in the appropriate language to complete.
• Give all new patients a New Patient History form to complete before Nursing Staff calls the patient.
• Attach a completed new patient lab request form to the encounter form of every new patient.
• Consistently inform patients that their Provider wants them to read or complete the appropriate forms or education material while waiting to see the Provider.
• Verify Medicare, Medicaid and all other insurance carriers.
• Perform daily balance closing and ensure that all procedures and payments are posted accurately.
• Perform cashier duties, collect patient funds for services and enter data into computer for payment received.
• Train new employees on all functions of Patient Services (i.e. registration, cashiering, posting of B&E's and Payments).
• Use appropriate and correct telephone etiquette at all times.
• Participate in Continuing Educational In-services and Performance Improvement Activities.
• Report to work on time and ready to work with minimal absenteeism.
• Complete & Post all B&E (billing and encounter) forms within the same day of service.
• Adhere to the Confidentiality Policies and Procedures / HIPAA Regulations.
• Perform other duties as assigned, including variable shifts if needed.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees