Patient Financial Services Representative

FMS Inc. • Meridian, ID

108d

About The Position

The Patient Financial Services Representative is responsible for managing patient inquiries related to billing, insurance, and services received from our medical provider clients. This includes attempting to resolve outstanding balances through payment negotiations while addressing broader patient concerns such as insurance disputes, service-related issues, or general inquiries. The representative will manage both inbound and outbound communications, ensuring timely and professional responses, and routing issues to the appropriate teams when necessary.

Requirements

• Strong communication and negotiation skills.
• Ability to manage multiple tasks and resolve patient concerns efficiently.
• Experience in healthcare collections, billing, or customer service is preferred.
• Knowledge of healthcare billing processes, insurance claims, and medical terminology is preferred.
• Familiarity with HIPAA and FDCPA regulations is preferred.

Responsibilities

• Proactively contact patients to negotiate and resolve outstanding balances, offering payment options and terms within the client’s guidelines.
• Handle all communications (phone, email) regarding billing inquiries, insurance claims, service disputes, and questions about procedures.
• Assist patients in understanding their explanation of benefits.
• Address concerns about the medical services received, ensuring these are routed to the appropriate clinical or billing teams for resolution.
• Accurately record all patient interactions, payment agreements, and issue resolutions in compliance with HIPAA and other applicable regulations.
• Provide empathetic, high-quality service to ensure patient satisfaction.

Benefits

• 40 hour work week
• Hybrid available upon successful completion of on-site training program
• Monthly Bonus Opportunities Available
• Medical
• Dental
• Life Insurance
• PTO (first day of month following 60 days of employment)
• Holiday Pay (after 60 days)
• 401k after one year of employment
• Short/Long Term Disability

What This Job Offers

• Job Type: Full-time