About the position
This position is responsible for supporting management in the billing and collection of accounts receivable for inpatient and outpatient accounts, cash application and reconciliation and/or resolving customer service issues. This position requires basic understanding of the Revenue Cycle and the importance of evaluating and securing all appropriate financial resources to maximize reimbursement to the health system. The Patient Financial Representative must also have basic knowledge of accounting, healthcare, and general office procedures, and be capable of communicating clearly and concisely, both verbally and in writing, with peers, supervisors, payers, physicians, patients, other departments, etc. The Patient Financial Representative is responsible for working to improve the performance of accounts receivable while minimizing controllable losses. The Patient Financial Representative may be responsible for one or more of the following activities: billing, account resolution, payment discrepancy and payment denial resolution, processing correspondence posting transactions, and other tasks. This position assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient. This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.
Responsibilities
- Support management in the billing and collection of accounts receivable for inpatient and outpatient accounts.
- Handle cash application and reconciliation.
- Resolve customer service issues.
- Evaluate and secure all appropriate financial resources to maximize reimbursement.
- Work to improve the performance of accounts receivable while minimizing controllable losses.
- Perform billing, account resolution, payment discrepancy and payment denial resolution.
- Process correspondence and posting transactions.
Requirements
- High School Diploma or equivalent.
- Completion of a Medical Terminology Course.
- Excellent written and verbal communication skills.
- Excellent typing skills.
Nice-to-haves
- Minimum of 2 years clerical experience and/or post-high school education preferred.
- Experience with Microsoft Word and other Office software preferred.
- Experience with hospital or physician office patient accounting systems preferred.
Benefits
- 403b + matching
- Up to 4 weeks paid time off in first year
- Onsite childcare - Quincy location
- 24/7 Wellness Center access - Quincy & Pittsfield locations
- Educational assistance opportunities
