Patient Financial Services Representative Phys Pract Pulmonary

Banner Medical Group-posted 2 months ago

Full-time

Mesa, AZ

Ambulatory Health Care Services

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Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health. Banner Health Clinic in Mesa provides comprehensive Pediatric Pulmonology care for our patients. Under the care of our physicians and experienced support team, each patient can build a long-term relationship and treatment based on their individual needs. As a Patient Financial Services Rep responsibilities will be answering phone calls that come in on a shared line with our Pediatric Sleep Clinic and scheduling for both clinics, checking out patients mainly and helping check in patients when we have busier clinics, taking payments for clinic visits, working referrals, helping with chart prep if our other PFS is out, communicating with our back office team and our providers, and communicating with management. Communication, Teamwork, Problem solving, work ethic, attention to detail, adaptability, interpersonal skills. This position will be split between Pulmonary and Sleep Shift: Monday to Friday 8:45am - 5:15 pm and may change as needed for coverage.

Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care.

High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Work experience with the Company's systems and processes is preferred.
Previous cash collections experience is preferred.
Additional related education and/or experience preferred.

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