Patient Financial Services Representative I-Pulmonology-FT-Days-MPG

Memorial Healthcare

About The Position

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary: Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

Requirements

High School Diploma or Equivalent (Required)
Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Ability to work and build relationships collaboratively.
No experience required.

Nice To Haves

One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments.
Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
Verifies insurance benefits and obtains pre-certification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.
Work Department incoming referral work queue daily.
Assist patients with appointments in other specialist offices as requested/referred by our physicians.
Responsible for managing physician calendars.
Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation.
Provides explanation of process, pre-procedure instructions, and addresses concerns and questions.
Schedule patient/family surgical conferences.
Round with patients in practice to ensure Excellent Patient Experience is met.
Follow-up on reported issues and assist with service recovery.
Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate.
Assists in completing surgical orders as directed by department.
Routes as appropriate.