Patient Financial Services Rep - Full Time

Monadnock Community Hospital•Peterborough, NH

6h•Onsite

About The Position

At MCH, you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality care we provide to our community. We value your passion for patient care and teamwork. We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization, and works collaboratively within the Patient Financial Services department. If you are a dedicated professional looking to being a new journey in the healthcare industry, we encourage you to apply. Join our team and contribute to the mission of our small non-profit hospital, where every employee plays a vital role in providing quality healthcare to our community. Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

Requirements

High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
Excellent interpersonal skills with a compassionate and patient-centered approach.
Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.

Nice To Haves

Associate or Bachelor’s degree preferred.
Prior experience in healthcare finance, medical billing, or customer service is highly desirable.

Responsibilities

Patient Financial Counseling: Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
Billing Inquiries: Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
Verification and Authorization: Verifies insurance coverage and obtain necessary authorizations for medical procedures and services as required.
Payment Processing: Processes patient payments, set up payment plans, and assist with financial assistance applications.
Documentation and Recordkeeping: Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
Collaboration: Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
Compliance: Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
Continuous Improvement: Identifies opportunities for process improvement and contribute to the development and implementation of best practices in patient financial services.
Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
And More: Other duties as assigned.