Patient Financial Services Rep

Banner Medical Group • Fallon, NV

97d

About The Position

At Banner Health, caring for people is at the core of all we do. We are committed to diversity, equity and inclusion. Since 1996, Banner Churchill Community Hospital has served the rural community and provided the highest quality care to our patients, who are friends and family in Churchill County and beyond. We are known for the high level of care that we provide. As a Patient Financial Services Rep, some of your job responsibilities will be answering phones, scheduling patients, updating demographics, verifying, and getting eligibility and benefits for various insurances, taking messages, checking patients in and out, and many other duties to ensure smooth workflow for the patients and providers. You will be working closely with the back-office staff and providers as well. This full-time position is Monday - Friday. Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

• Work experience with the Company's systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

Responsibilities

• Performs registration/check-in processes, including data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately.
• Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement.
• Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner.
• Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary.
• Maximizes reimbursement by scheduling patients in accordance with payor plan provisions.
• Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations.
• Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines.
• Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care.

Benefits

• Health benefits
• Financial benefits
• Security benefits

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED