Patient Financial Services Manager

Huron Consulting Services • Chicago, IL

9h • $80,000 - $105,000 • Hybrid

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Huron serves as the managed services provider for Heywood Hospital’s revenue cycle operations. The Revenue Cycle department is jointly managed by both Heywood and Huron, working together to align processes, optimize performance, and support the Gardner, Massachusetts community. This collaborative structure ensures shared accountability, integrated decision‑making, and a unified approach to improving revenue cycle outcomes. The Patient Financial Services Manager supports Heywood Hospital’s partnership by strengthening revenue cycle operations and ensuring smooth, accurate billing processes. This role maintains clear communication with patients, insurance partners, and hospital stakeholders to quickly resolve issues affecting cash flow or satisfaction. This position is hybrid in Gardner, Massachusetts, and requires the incumbent to be local, or relocate to the area.

Requirements

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management
• U.S. work authorization required
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Financial Services experience required, 1-3 years in a leadership capacity preferred
• 5+ years of healthcare operations experience

Responsibilities

• Coordinate with the patient financial services team in the operations of daily job responsibilities
• Evaluate process and procedures and coordinate with the management team to ensure efficient areas of focus adhere to federal and local laws and regulations
• Provide clear and timely guidance to both onshore and offshore team members to ensure efficient resolution of claims
• Actively monitor and manage critical SLAs, including billing work in progress, agings, and cash collections
• Drive reduction in denial rate through engagement in cross-functional denials workgroup
• Collaborate with other managers across the revenue cycle, as well as the physician group, to ensure efficient processes and support knowledge sharing
• Provide support for Human Resource guidance
• Complete, review, manage and monitor department budget
• Directs and leads the patient financial services team in the daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager