Patient Financial Services Counselor

Essentia Health • Detroit Lakes, MN

40d • $19 - $28

About The Position

Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Requirements

• Experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care.
• Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills.
• Minimum of a high school education.

Nice To Haves

• Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.

Responsibilities

• Provides financial counseling to patients for their services at Essentia Health in-person and virtually.
• Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs.
• May also perform self-pay liability price estimates.
• Performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities.
• May also be required to assist with patient phone inquiries from the Patient Financial Services call center.
• Demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Benefits

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.
• Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.
• Please note that benefit eligibility may vary.
• For full details, refer to your benefit summary or contact our HR Service Center at [phone].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees