Patient Financial Services Counselor
About The Position
Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.
Requirements
- 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care
Nice To Haves
- Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills
- Some trade course classes in accounting, business, and/or communications would be very beneficial in this position
Responsibilities
- Provides financial counseling to patients for their services at Essentia Health in-person and virtually.
- Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs.
- May also perform self-pay liability price estimates.
- Performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities.
- May also be required to assist with patient phone inquiries from the Patient Financial Services call center.
- Demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.
Benefits
- medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
- 401(k) plan with employer contributions
- training, tuition reimbursement, and educational programs
- flexible scheduling
- generous time off
- wellness resources focused on your physical, mental, and emotional health
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
