Patient Financial Services Coordinator – Hybrid
About The Position
Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band ®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families. We’re looking for a full-time Patient Financial Services Coordinator to join our Medical Billing and Claims team! As a Patient Financial Services Coordinator, you will monitor payment plans, update payment and billing information in patient files, and communicate with patients, treatment centers, and our medical billing team to assist with patient billing and payment questions and concerns. We will train you in the medical claims process for Cranial Technologies! Some of our most successful team members come from backgrounds in customer service, automobile and other types of claims, medical receptionists, and collections. This is an exciting opportunity for someone looking to deepen their skills in medical claims, payment plans, billing, and collections. You’ll be working with a team of dynamic employees who are passionate about the work they do and are dedicated to the babies we treat. Our team members enjoy working and learning in a collaborative setting, are task-oriented and bring a positive mindset to the office!
Requirements
- High School Diploma or Equivalent
- Experience in customer service or related experience
- Investigative, curious and problem-solving mindset
- Exceptional communication and human relations skills in working with people from diverse backgrounds
- High attention to detail and strong organizational skills
- Ability to multi-task between administrative tasks and customer service-related calls
Nice To Haves
- Insurance, collections, or financial experience preferred
Responsibilities
- Manages and monitors patient balances, collections, and payment plans
- Reviews accounts to determine collection actions
- Answer inbound patient calls regarding outstanding co-payments, deductibles, coinsurances, etc.
- Establish payment plans, processes patient payments and refund requests
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
