Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Adventist HealthCare • Gaithersburg, MD

79d • $19 - $27

About The Position

Adventist HealthCare seeks to hire an experienced Patient Financial Service Support Coordinator who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing. As a PFS Support Coordinator, you will demonstrate excellent patient service skills, assist in problem resolution, both internal and external, and promote teamwork and a positive work environment. You will communicate to management when issues arise and demonstrate an ability to differentiate between self-empowered troubleshooting issues or escalating issues to management. Additionally, you will assist with the training of new team members, independently solve problems, and identify opportunities for improvement.

Requirements

• Some colleges preferred.
• 1 year of experience required working in a hospital or doctor's office.
• Must work in a stressful environment without compromising quality and accuracy.
• Strong communication and organizational skills.
• Training in data entry of non-clinical systems preferred.
• Basic knowledge of medical terminology is required.
• Strong Customer Service skills.
• Ability to participate in an environment that promotes staff development, productivity, satisfaction, and efficiency.
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

Responsibilities

• Demonstrates excellent patient service skills, assists in problem resolution, both internal and external.
• Demonstrates world-class exceptional customer service and set an example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self-empowered troubleshooting issues or escalating issues to management.
• Assist with the training of new team members.
• Independently solves problems and identifies opportunities for improvement.
• Escalate appropriate issues to management.
• Verify the accuracy of daily vendor Deco conversions.
• Attempt to ensure patient liabilities are properly billed for those in the MCMP.
• Communicates clearly with the vendor regarding self-pay eligibility and Insurance discrepancies.
• Daily update to Excel Database.
• Daily generation of high-volume Medical records.
• Clerical support.
• Mail distribution.
• Scanning of documents.
• Managing the reception area.
• Other duties as assigned.
• Maintaining daily Maryland Medicaid authorization database & documentation.
• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program.
• Assisting with data control with the posting of adjustments to patient accounts.
• Completes follow-up in accordance with department policy.
• Assisting the department on special projects as assigned.

Benefits

• Work life balance through nonrotating shifts.
• Recognition and rewards for professional expertise.
• Free Employee parking.
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire.
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available).
• Paid Time Off.
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period.
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance.
• Subsidized childcare at participating childcare centers.
• Tuition Reimbursement.
• Employee Assistance Program (EAP) support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees