Patient Financial Service Representative Department of OBGYN

Banner Health•Phoenix, AZ

39d•Onsite

About The Position

Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you. The Obstetrics and Gynecology (OB/GYN) department at Banner University Medical Center Phoenix, also known as the University Medicine Women's Institute, offers a comprehensive range of services including prenatal care, delivery, gynecologic care, and more. Our team is dedicated to providing inclusive, patient-centered care for individuals across all stages of life. As a PFS Rep you will check-in/out patient visits, run estimates, do payment collections, call insurances, appointment confirmations, schedule/reschedule appts for ultrasounds, procedures, etc. Requires customer service skills, multitasking, positive and energetic attitude, and reliability. Enjoy no weekends, tuition reimbursement and potential for future growth. This is a full time (40 hours/week), day shift position: Monday - Friday 8:00AM-5:00PM The MA will be required to travel and help with coverage needs as at BDMC - Maternal Fetal-Clinic University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city. POSITION SUMMARY This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Work experience with the Company's systems and processes is preferred.
Previous cash collections experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s).
Obtains federally/state required information and all consents and documentation required by the patient's insurance plan(s).
Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process.
As assigned collection attempts may be made at the bedside.
May provide financial counseling to patients and their families.
Explains company financial policies and provides information as to available resources.
Assists patients with applying for Medicaid.
Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Work to meet the patient's needs in financial services.
Consistently meets monthly individual productivity goal as determined by management.
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately.
Identifies opportunities to improve process and practices good teamwork.
Provides a variety of patient services and financial services tasks.
May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
Works independently under regular supervision and follows structured work routines.
Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care.
This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.
Primary external customers include patients and their families, physician office staff and third party payors.