Patient Financial Service Representative-East Miramar-FT-Days-MPC-MHP

Memorial Healthcare • Miramar, FL

92d

About The Position

The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.

Requirements

• High School Diploma or Equivalent (Required)
• Fingerprint Screen (FINGERPRNT) - Florida Department of Childrens & Family (DCF)
• No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
• Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.
• Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
• Follow-up on reported issues and assists with service recovery.
• Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
• Monitors and communicates changes in patient condition.
• Documents patient care provided.
• Provides discharge instructions and follows-up with patient as needed.
• Recognizes and seeks help in emergent situations.
• Reviews/Documents Social Determinants.
• Provides education/resources as needed.
• Rounds with patients in practice to ensure Excellent Patient Experience is met.
• Manages and facilitates all in-basket messages and patient phone calls.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting.
• Maintains examination areas.
• Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
• Activates of My Chart Accounts where appropriate.
• Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees