Patient Financial Revenue Analyst

About the position

This position is a key member of the Unified Revenue Cycle Team. The Patient Financial Revenue Analyst is charged with the development, implementation, and operation of a comprehensive and highly effective patient liability management solution, across a matrixed and complex organization.

Responsibilities

• Analyze data at the corporate, regional and practice level to identify trends
• Identify performance indicators and benchmarks to drive improvement
• Monitor and manage the end-to-end patient accounts receivable process
• Determine true root cause of outliers to the customary performance objectives
• Implement system enhancements and tools that will speed patient payment cycle
• Evaluate recurring problems that impede the orderly and timely resolution of accounts
• Develop creative and compliant solutions to encourage upfront payment of co-pays, deductibles, and coinsurance
• Exceed targets for self-pay days in accounts receivable, time of service collections and net collection rate
• Collaborate with internal and external stakeholders to persuade change and influence payment/collection behaviors for outstanding balances
• Recommend policies and procedures, obtaining required approvals from Compliance, Market Leadership and Corporate Governance Boards
• Create patient-facing policies, forms and educational materials
• Develop communication strategies and training collateral for office staff
• Manage collections policies and bad debt programs
• Establish relationships with external collection vendors and negotiate rates
• Drive billing system enhancements to implement easy and convenient payment options
• Develop controls to monitor operational processes and verify that policies and procedures are being followed
• Proactively communicate status and critical issues/risks to leadership as needed
• Work necessary hours to meet all project deadlines and travel when necessary

Requirements

• Bachelor's degree in Healthcare Management, Finance or related field preferred, may be substituted by direct experience in the field
• 5-years of experience in healthcare Revenue Cycle Management
• Minimum 3-years of collections experience preferred
• Extensive knowledge of healthcare, government, third-party payer and compliance rules for billing and collections
• Demonstrated ability to collaborate, persuade & influence human behavior
• Experience partnering with a dynamic leadership team and navigating enterprise politics
• Intermediate Microsoft Excel (e.g., Pivot Tables, Charts, combining data sets) strongly preferred
• Experience with Microsoft PowerPoint, Visio and Word
• Experience with budgeting and forecasting desired